Terms of Use – SendOnTime.io

1. Eligibility

You must be at least 18 years old and legally able to enter into an agreement to use SendOnTime.

If you use the service on behalf of an organization, you must have authority to act for that organization.

2. Our Service

SendOnTime provides tools for scheduling WhatsApp messages and Status updates through a linked WhatsApp account.

Available features and usage limits depend on your subscription. Review the relevant product information and plan details before subscribing.

3. Your Account

Provide accurate account information and keep your sign-in credentials secure.

Only link a WhatsApp account that you own or are authorized to manage. You are responsible for checking the content, destinations, dates, times, and repeat settings of the communications you schedule.

Contact us promptly if you suspect unauthorized access to your account.

4. Acceptable Use

Use SendOnTime for lawful, authorized communication.

You must not use the service to:

• Send spam, deceptive messages, threats, harassment, or unlawful content.
• Distribute pornography, gambling content, hate speech, or political propaganda.
• Impersonate others or violate their privacy or intellectual property rights.
• Harm or exploit other people.
• Access accounts or use contact information without authorization.
• Bypass security controls, disrupt the service, or reverse-engineer it where prohibited by applicable law.

Obtain any permissions required for your communications and respect requests to stop receiving messages.

5. WhatsApp Requirements and Limitations

Your use of WhatsApp remains subject to its applicable terms and policies. Using SendOnTime does not give you permission to bypass those requirements.

WhatsApp may restrict accounts or functionality under its own rules. We do not guarantee that a WhatsApp account will remain unrestricted.

Scheduling depends on the required account connection and the availability of the services involved. Creating a schedule does not confirm successful sending, publication, delivery, or reading.

Review the available status information and do not rely solely on scheduled communication for urgent or critical matters.

See the WhatsApp Terms of Service and WhatsApp Messaging Guidelines.

6. Free Trial and First Payment

Our free trial lasts 3 days and requires a valid payment card.

At the end of the trial, your subscription automatically becomes paid and the payment method you authorized is charged according to the subscription price and billing interval you accepted.

To avoid the first subscription charge, cancel through your SendOnTime account panel before the trial ends.

7. Billing, Renewal, and Cancellation

Paid subscriptions renew automatically on a monthly or yearly basis, according to your selected billing interval.

Monthly subscriptions are charged for the upcoming month. Yearly subscriptions are charged the full annual subscription amount for the upcoming year.

We send an email reminder before subscription renewal.

You can cancel your subscription through your account panel on the SendOnTime website. Cancel before the next renewal to prevent the next subscription charge.

After cancellation, access continues until the end of the period you have already paid for, unless access ends earlier because of an applicable refund or suspension under these Terms.

Stopping use of SendOnTime or disconnecting your WhatsApp account does not, by itself, cancel your subscription.

8. Payments

Payments are handled through Stripe or Paddle. PayPal is available through Paddle where offered at checkout; it is not a separate direct SendOnTime payment gateway.

For purchases through Paddle, Paddle acts as the authorized reseller and merchant of record. The applicable Paddle Buyer Terms and Paddle Refund Policy also apply to those transactions.

9. Refund Policy

The following voluntary refund policy applies alongside your mandatory legal rights and any applicable rights under Paddle’s terms. These voluntary conditions do not restrict rights that cannot lawfully be waived.

First Subscription Payment

You may request a full refund within 14 calendar days after your first subscription payment, including the first payment collected after your free trial.

This guarantee applies to both monthly and yearly subscriptions and is available once per customer. Using the service during this period does not, by itself, make you ineligible.

Unintended Renewals

You may request a full refund within 7 calendar days after an automatic renewal if no message has been successfully sent and no Status has been successfully published through SendOnTime during the renewed period.

This includes activity from schedules created before the renewal.

Billing Errors

If you are charged twice, charged an incorrect amount, or charged after a cancellation that should have prevented that payment, we will refund the amount incorrectly charged.

The 14-day and 7-day voluntary refund windows above do not limit corrections of verified billing errors.

Unresolved Service Defects

If a verified defect in SendOnTime prevents you from using the paid service and remains unresolved, we will provide a proportionate refund for the affected, unusable portion of the paid period.

If you qualify for a full refund under another part of this policy, that more favorable provision applies. Any greater rights available under applicable law remain unaffected.

Account credit may be offered as an alternative only with your agreement.

Ordinary Cancellation

Cancellation prevents future renewals but does not automatically create a refund for the remaining paid period.

If no refund applies, you retain access until the end of that period.

Effect of a Refund

A full refund of a subscription period ends access associated with that refunded period and cancels future renewals of the affected subscription.

Refunding only a duplicate charge or an incorrect overpayment does not remove access covered by a separate, valid payment.

How to Request a Refund

Email [email protected] with your account email, invoice or transaction reference, and the reason for your request.

We will confirm the outcome by email. Approved refunds are returned through the original payment method where supported. The time until funds appear depends on the payment provider and your bank.

For Paddle purchases, you may also request assistance through Paddle’s buyer support. Paddle processes refunds for those transactions under its applicable terms.

10. Your Content and Privacy

You are responsible for having the rights and permissions needed to upload, schedule, and share your content and contact information.

Do not submit content or personal information that you are not authorized to use.

Our Privacy Policy explains how personal data is handled.

11. Intellectual Property

Rights in the SendOnTime software, branding, and website materials remain with their respective owners.

Your subscription permits you to use the service under these Terms. It does not transfer ownership of the service or its intellectual property to you.

12. Third-Party Services and Availability

SendOnTime depends on services provided by other companies. Their availability and functionality may change independently of SendOnTime.

When you use a third-party service, its applicable terms and privacy policy also govern that use.

The service may experience interruptions, delays, or errors. Continuous availability and successful completion of every scheduled action are not guaranteed.

These limitations do not remove your applicable refund rights or mandatory legal protections.

13. Suspension and Termination

We may restrict or end access where your use breaches these Terms or where required by law.

Suspension or termination does not automatically remove payment obligations already incurred or any refund rights you may have.

Subscription cancellation and refunds remain subject to the relevant sections of these Terms and applicable law.

14. Disclaimers and Liability

To the extent permitted by applicable law, the service is supplied on an “as is” and “as available” basis, without additional warranties.

Where permitted by law, we exclude liability for indirect or consequential losses arising from use of the service.

Nothing in these Terms excludes liability that cannot lawfully be excluded, overrides an express commitment in our refund policy, or removes consumer rights that cannot be waived.

15. Changes to These Terms

We may update these Terms. Material changes will be communicated through the website or email.

Any notice or consent required by applicable law will be respected. Changes will not retroactively remove rights attached to payments already made.

The date displayed on this page identifies the latest update.

16. Contact

For questions about these Terms, subscriptions, cancellation, or refunds:

Askari Marketing Management
Dubai, United Arab Emirates
Email: [email protected]

For product instructions, visit our Help Center.