Privacy Policy – SendOnTime.io

1. Information We Collect

We process information needed to provide and support the service, including:

• Account information, such as your name, email address, and sign-in details.
• Information about the WhatsApp account you link.
• Messages and Status updates you prepare, including attachments, recipients, scheduling times, and repeat settings.
• Contacts you choose to add or import.
• Subscription and transaction records.
• Information you provide when contacting support.
• Technical and usage information, such as browser details, IP address, visited pages, and interactions with the service.

2. How We Use Information

We use information to create and manage your account, carry out your scheduling instructions, manage subscriptions, provide support, maintain the service, and meet applicable legal obligations.

We also use website usage information to understand how people use SendOnTime and improve the experience.

Where processing requires your consent, you can withdraw it through the relevant settings or by contacting us.

3. Sign-In and Imported Contacts

You can sign in using email and password or your Google account. When you choose Google sign-in, we receive the profile information needed to identify and authenticate your account, such as your name, email address, and account identifier.

Importing Google or WhatsApp contacts is a separate action that you initiate. We use the imported information to help you select and manage recipients for scheduled communication.

You can manage SendOnTime’s access to your Google account through your Google Account settings. Revoking access and requesting deletion of previously imported information are separate actions.

4. Payments

Payments are handled through Stripe or Paddle. PayPal is available through Paddle where offered at checkout.

Full payment card details are handled by the payment provider rather than stored by SendOnTime. We receive the subscription and transaction information needed to manage your plan, payment history, and billing support.

5. Support and Service Providers

If you ask us for support, authorized team members may review the relevant account information and scheduled content to investigate your request.

We use service providers for functions such as hosting, payments, communications, and analytics. Information is shared as needed for those functions or where required by law.

Some providers may process information outside your country. Applicable data protection requirements govern those transfers.

We do not sell personal data.

6. Cookies and Analytics

We use cookies needed for account access, site functionality, and remembering your preferences.

We also use Google Analytics, Google Ads measurement tools, and Microsoft Clarity to understand website activity, evaluate marketing, and improve usability. Clarity provides heatmaps and session recordings.

You can manage optional analytics cookies through Cookie settings. Rejecting optional analytics does not prevent you from using SendOnTime.

Cookie choices control optional cookies; they do not necessarily stop all measurement that operates without cookies.

For information about these providers’ practices, see the Google Privacy Policy and Microsoft Privacy Statement.

7. Data Retention and Deletion

We retain account and scheduling information to operate the service and maintain relevant records.

Uploaded files are kept while needed for their schedules, then for 30 days after the last send or deletion of the associated schedule.

After service access ends following a trial or a cancelled subscription, product data is retained for 90 days before deletion, except records that must be kept for legal purposes.

Account deletion deactivates the account and stops scheduled sending. Associated personal data, contacts, content, and schedules are retained for 90 days before deletion, except legally required records.

Removing an individual message, Status, or campaign from the dashboard does not necessarily erase the underlying database record. Dashboard removal and account-data deletion are different operations.

To request account or personal-data deletion, contact [email protected].

8. Product Updates and Email Preferences

We may send newsletters, feature announcements, and important service updates.

You can unsubscribe from newsletters and feature announcements using the link included in those emails. Essential account, payment, or security communications are handled separately from newsletter preferences.

9. Your Privacy Choices

Depending on applicable law, you may request access to, correction of, deletion of, or a copy of your personal information. You may also have rights to object to or restrict certain uses and to raise a concern with the relevant data protection authority.

Send requests to [email protected]. We may ask for information needed to verify your identity before acting on a request.

The retention periods described above do not override rights or obligations under applicable law.

10. Age Requirement

SendOnTime is intended for users aged 18 or older.

If you believe someone under 18 has provided personal information through the service, contact us so we can review the situation.

11. Policy Updates

We may update this policy to reflect changes to the service or our information practices. Material changes will be communicated through the website or email.

Where a change requires your consent, we will request it. The date displayed on this page identifies the latest update.

12. Contact

Askari Marketing Management
Dubai, United Arab Emirates
Email: [email protected]

For subscription, cancellation, and refund conditions, see our Terms of Use.